Troubleshooting Guide: PS5 Disc Reading Issues

Troubleshooting Guide: PS5 Disc Reading Issues
Video to play this game insert the disc ps5

Imagine this: You’re all set for a quick game of NBA® 2K23, but your PS5® refuses to recognize the disc, flashing an error message. Frustrating, right? Don’t worry, we’ve got you covered. At Capturing Fantasy, we’re your go-to destination for troubleshooting and fixing tech-related problems. Whether it’s controller drift or getting your PlayStation® back on track, our experts have the solutions. So, when your PlayStation® 5 fails to read your favorite game, here’s what you can do.

1. Restart your PlayStation

Sometimes, all your console needs is a quick restart. Turn it off, then power it back on. If that doesn’t work, try unplugging it from the outlet for 30 minutes, then give it another go.

2. Clean the disc and disc drive

If your PS5 still won’t read the disc, eject it and inspect for any scratches or scuffs. If it’s dirty, gently clean it with a dry microfiber cloth. Then, try starting the game again.

Cleaning Disc

3. Test out other discs

Before blaming your PlayStation, swap out the current disc for another one and see if it works. If the alternate disc functions properly, the issue may lie within the game itself.

4. Make sure the disc is inserted correctly

Double-check that you’ve inserted the disc the right way up. The side with the game’s name should face the Power and Eject buttons. It’s an easy mistake to make, and it might just resolve the problem.

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5. Make sure your game works with PS5

Another common oversight is trying to play a game that isn’t compatible with your PS5. Remember, the PS5 can’t read PS3® or older game discs. So, sadly, you won’t be able to play The Sims® 2 on your PlayStation 5.

6. Restart PS5 from Safe Mode

Safe Mode allows you to run essential programs on your PS5 while disabling others. It’s an effective way to determine whether the problem lies with your console or the game itself. Simply follow these steps:

  1. Press the Power button to shut down the console.
  2. Press and hold the Power button until you hear two beeps.
  3. Connect your controller to the console using the USB cable and press the PS® button on the controller.
  4. Once the console enters Safe Mode, choose Restart PS5.
  5. Insert the game to see if the error persists.

7. Factory reset the console

If your PS5 fails to read any discs, a factory reset may be necessary. However, keep in mind that this process will delete your game files and restore your console to its default settings. Before proceeding, make sure to back up your files using either PlayStation Plus cloud storage or an external drive.

Factory Reset

To back up using PlayStation Plus cloud:

  1. Go to Settings > Saved Data and Game/App Settings.
  2. Select Saved Data.
  3. Choose Console Storage, select a game, and then click Upload to Cloud Storage.

To back up using an external drive:

  1. Connect your USB drive to the port on the front or back of your console.
  2. From the home screen, select Settings > System.
  3. Choose System Software > Back Up and Restore > Back Up Your PS5.
  4. Select the files you want to back up, then click Next. The file name and size will appear. Finally, select Back Up.
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Ready for the factory reset? Follow these simple steps:

  1. Open Settings.
  2. Select System > Reset Options > Reset your console.
  3. Click Reset.

By following these steps, you’ll be able to resolve most disc reading issues on your PS5 and get back to gaming seamlessly. Remember, at Capturing Fantasy, we’re always here to help. For more tips and tricks, visit us at Capturing Fantasy. Happy gaming!